Returns that live on the Shopify order.

Customers request a return from your storefront, you approve it in the admin, and Shopify keeps the record. No second system to reconcile.

Storefront return portalCustomers look up their order under /apps/returns on your store, pick the items and a reason, and get a status link by email.
Native Shopify returnsEvery request becomes a real return on the order. Approve, decline or process it in FairReturns and the order timeline stays in sync.
Your rules, applied automaticallySet the return window, excluded product tags, restocking fee and exchange options once. Items that are not eligible cannot be submitted from the portal.